The Relationship between Organizational Citizenship Behavior and Counterproductive Work Behavior

Sarah Waheeda Muhammad Hafidz · Suzana Mohd Hoesni · Fatimah Omar

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Job Satisfaction and Organizational Behavior Employee Performance and Management Workplace Violence and Bullying

Abstract

Job performance is the most researched concept studied in industrial and organizational psychology, with the emphasis being on organizational citizenship behavior (OCB) and counterproductive work behavior (CWB) as two dimensions of it. The relationship between these two dimensions of job performance are unclear, hence the objective of the current study was to examine the relationship between organizational citizenship behavior and counterproductive work behavior. A total of 267 students studying psychology were given a questionnaire that measured organizational citizenship behavior and counterproductive work behavior (most have had part-time work experience). Correlational analysis found OCB and CWB to have only a moderate negative correlation which suggests OCB and CWB are two separate but related constructs. It was also found that females and longer-tenured individuals tend to show more OCB but no difference was found for CWB. The findings showed that individuals can engage in OCB and CWB at the same time, which necessitates organizations to find a way to encourage their employees to engage in OCB and not in CWB.

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References

1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1983Organizational citizenship behavior: Its nature and antecedents.1995A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDY.2000Development of a measure of workplace deviance.1983Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".1997Organizational Citizenship Behavior: It's Construct Clean-Up Time

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