INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT

Patricia J. Daugherty · Robert Glenn Richey Jr

230 citations0/0 files storedJournal of Business Logistics

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Sustainable Supply Chain Management Supply Chain and Inventory Management Logistics and Transportation Systems

Abstract

The use of reverse logistics systems is becoming more common as firms realize the value that can be reclaimed from returned goods. This study investigates the influence of information systems (IS) support activity on reverse logistics performance, as well as the moderating effects of relationship commitment within reverse logistics arrangements. In a survey of CEOs of U.S. catalog sales electronics companies, information systems support is found to moderately affect two separate performance constructs related to reverse logistics programs. The research also indicates relationship commitment is critical to more fully realizing the value of IS support in reverse logistics arrangements.

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References

1994The Commitment-Trust Theory of Relationship Marketing 1977Estimating Nonresponse Bias in Mail Surveys 1986The Economic Institutions of Capitalism 1994The Capabilities of Market-Driven Organizations 1985How information gives you competitive advantage 1995The Structure of Commitment in Exchange 1999Going Backwards: Reverse Logistics Trends and Practices 1990Communication Strategies in Marketing Channels: A Theoretical Perspective

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