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HRM systems of Indian call centres: an exploratory study

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References

2003Human Resource Management and Corporate Performance in the UK838 cited
1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
1999Work Organization, Technology, and Performance in Customer Service and Sales380 cited
1998Beyond bureaucracy? Work organization in call centres331 cited
2005‘India calling to the far away towns’322 cited
1999Strategic Human Resource Management240 cited
1998‘What Happens when the Phone goes Wild?’: Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime238 cited
1995Worker Participation in Diverse Settings: Does the Form Affect the Outcome, and If So, Who Benefits?190 cited
1997Competition and change: Mapping the indian HRM recipe against world-wide patterns160 cited
2004Managing Human Resources in Asia-Pacific136 cited
2001A comparative study of HR practices in Britain and India129 cited
2005Employment Relations in the Growing Asian Economies125 cited
1998Integrating the internal and external labour markets113 cited
1995Human resource management in developing economies: a comparison of India and Thailand78 cited
1992International Human Resource Studies: A Framework for Future Research

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45 cited

2000Indian and British personnel specialists' understanding of the dynamics of their function: an empirical study41 cited

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