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Revenue management: the impact on business‐to‐business relationships
16 references·4 citing·35 second hop
Revenue management: the impact on business‐to‐business relationships (2009)Revenue management: the impact on busines…The Discovery of Grounded Theory (2017)The Discovery of Grounded The…Customer relationship management : concepts and tools (2004)Customer relationship managem…Research Methods for Business Students (2003)Research Methods for Business…Perceived fairness of yield management (2002)Perceived fairness of yield m…Customer Profitability in a Supply Chain (2001)Customer Profitability in a S…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…The art and politics of interpretation. (1994)The art and politics of inter…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…Zero defections: quality comes to services. (1990)Zero defections: quality come…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Yield management: A tool for capacity‐considered service firms (1989)Yield management: A tool for …The Basics of Yield Management (1989)The Basics of Yield ManagementSome guidelines for the phenomenological analysis of interview data (1985)Some guidelines for the pheno…Qualitative research and evaluation methods (1980)Qualitative research and eval…Pricing dynamics between airline groups with dual-brand services (2018)Pricing dynamics between airl…Developing an integrated revenue management and customer relationship management approach in the hotel industry (2015)Developing an integrated reve…Assessing the link between revenue management and performance: insights from the Italian tourism industry (2014)Assessing the link between re…The impact of revenue management on hotel key account relationship development (2012)The impact of revenue managem…Developing Buyer-Seller Relationships (1987)The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)A National Customer Satisfaction Barometer: The Swedish Experience (1992)Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Relationship quality as a predictor of B2B customer loyalty (2006)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Understanding Relationship Marketing Outcomes (2002)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)On Becoming a Person (1961)Toward a Psychology of Being (1962)Phenomenology of Perception (1982)SENSE OF PLACE IN DEVELOPMENTAL CONTEXT (1998)An introduction to phenomenological research (1999)A Handbook of Qualitative Methodologies for Mass Communication Research (2002)How Many Interviews Are Enough? (2005)Three Approaches to Qualitative Content Analysis (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)Qualitative Analysis for Social Scientists (1987)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1980Qualitative research and evaluation methods35,808 cited
  • 2017The Discovery of Grounded Theory25,772 cited
  • 2003Research Methods for Business Students17,197 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1985Some guidelines for the phenomenological analysis of interview data1,535 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,185 cited
  • 1994The art and politics of interpretation.1,066 cited
  • 1989Yield management: A tool for capacity‐considered service firms418 cited
  • 2001Customer Profitability in a Supply Chain329 cited
  • 1989The Basics of Yield Management309 cited
  • 2004Customer relationship management : concepts and tools290 cited
  • 2002

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Perceived fairness of yield management
268 cited

Cited by

  • 2012The impact of revenue management on hotel key account relationship development25 cited
  • 2014Assessing the link between revenue management and performance: insights from the Italian tourism industry17 cited
  • 2018Pricing dynamics between airline groups with dual-brand services15 cited
  • 2015Developing an integrated revenue management and customer relationship management approach in the hotel industry13 cited