Issues of Concern for Restaurant Owners and Managers

Cathy A. Enz

79 citations0/0 files storedCornell Hotel and Restaurant Administration Quarterly

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Human Resource and Talent Management Management and Organizational Practices Hospitality and Tourism Education

Abstract

Human resources continues to be the most troubling issue for U.S. restaurant owners and operators. When 448 restaurateurs were given the chance to state their top concerns, they chose finding and keeping competent employees, closely followed by a constellation of concerns relating to government regulation, taxation, and legal liability. Other issues that respondents cited were ensuring safe food handling, finding effective marketing strategies, and staying ahead of competitors in a tight economic environment.

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1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 2003Grooming future hospitality leaders: A competencies model 2003How the achievement of human-resources goals drives restaurant performance 2001What keeps you up at night? Key issues of concern for lodging managers

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