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Issues of Concern for Restaurant Owners and Managers

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References

1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
2003Grooming future hospitality leaders: A competencies model256 cited
2003How the achievement of human-resources goals drives restaurant performance91 cited
2001What keeps you up at night? Key issues of concern for lodging managers70 cited

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2013Too Far Away? The Effect of Distance to Headquarters on Business Establishment Performance121 cited
2006How to motivate your older employees to excel? The impact of commitment on older employees’ performance in the hospitality industry60 cited
2006When Does Franchising Help Restaurant Chain Performance?39 cited
2021Employee engagement and the service profit chain in a quick-service restaurant organization31 cited
2015Where Restaurants Fail: A Longitudinal Study of Micro Locations30 cited
2010Human Resource Practices System Differentiation: A Hotel Industry Study28 cited
2008Multi‐unit managers: training needs and competencies for casual dining restaurants17 cited
2014Competence development and performance among Swedish micro firms16 cited
2018Foreign versus local managers: Finding the perfect leaders for multinational hotel subsidiaries16 cited
2009Ethical Issues and Workplace Problems in Commercial Hospitality: A New Zealand Study

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9 cited

2018Participants’ perception of training programmes in the tourism industry3 cited

2024SERVICE QUALITY AND ORGANIZATIONAL EXCELLENCE AND THEIR RELATIONSHIPS WITH THE WADI RUM PROTECTED AREA EMPLOYEES' JOB SATISFACTION1 cited