Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Omar Masood · Bora Aktan · Qazi Awais Amin

19 citations0/0 files storedInternational Journal of Monetary Economics and Finance

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Islamic Finance and Banking Studies Customer Service Quality and Loyalty Halal products and consumer behavior

Abstract

The analysis of their responses revealed a certain degree of satisfaction of many of the Islamic bank's facilities and products. The respondents expressed their dissatisfaction with some of the Islamic bank's services. Although the respondents indicated that they are aware of a number of specific Islamic financial products like Murabaha, Musharaka and Mudaraba, they show that they do not deal with them.

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References

1989The Practice of Social Research 1984A Service Quality Model and its Marketing Implications 1996Determinants of customer satisfaction in retail banking 1998Banking behavior of Islamic bank customers: perspectives and implications 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks 1995Business Research Projects 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis

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2020Middle-income customers and their perception of Islamic banking in Sylhet: one of Bangladesh’s most pious cities

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