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Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries
16 references·1 citing·29 second hop
Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries (2009)Islamic banking: a study of customer sati…Islamic Banking and Finance (2002)Islamic Banking and FinanceBank selection criteria employed by college students in Bahrain: an empirical analysis (2001)Bank selection criteria emplo…A study of bank selection decisions in Singapore using the Analytical Hierarchy Process (2000)A study of bank selection dec…Banking behavior of Islamic bank customers: perspectives and implications (1998)Banking behavior of Islamic b…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Bank strategic positioning and some determinants of bank selection (1996)Bank strategic positioning an…Business Research Projects (1995)Business Research ProjectsBank Patronage Factors of Muslim and Non‐Muslim Customers (1994)Bank Patronage Factors of Mus…Positive Word‐of‐Mouth: Customer Satisfaction and Buyer Behaviour (1992)Positive Word‐of‐Mouth: Custo…Business and accounting ethics in Islam (1991)Business and accounting ethic…The Independence of Religious and External Auditors: The Case of Islamic Banks (1990)The Independence of Religious…Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers (1990)Conventional and Islamic Bank…The Practice of Social Research (1989)The Practice of Social Resear…Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks (1989)Attitudes, Behaviour, and Pat…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Bank Selection Decisions and Market Segmentation (1976)Bank Selection Decisions and …Middle-income customers and their perception of Islamic banking in Sylhet: one of Bangladesh’s most pious cities (2020)Middle-income customers and t…Principles of Marketing (1972)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings (2010)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Destination brand images: a business tourism perspective (2005)Drivers of supply chain vulnerability: an integrated framework (2005)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking (2002)Consumer attitudes and purchase intentions toward Islamic banks: the influence of religiosity (2015)Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model (2015)Islamic banking: a study of customer satisfaction and preferences in Jordan (1999)Shaping the Halal into a brand? (2010)Three Approaches to Qualitative Content Analysis (2005)Qualitative research: Methods in the social sciences (2006)Collecting and Interpreting Qualitative Materials (2012)An empirical survey of individual consumer, business firm and financial institution attitudes towards Islamic methods of finance (2008)Customer's criteria for selecting an Islamic bank: evidence from Pakistan (2011)Dimensions of price satisfaction: a study in the retail banking industry (2006)Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011)The intention to use Islamic banking: an exploratory study to measure Islamic financial literacy (2019)An Application of Equity Theory to Buyer-Seller Exchange Situations (1978)A Survey on Multi Criteria Decision Making Methods and Its Applications (2013)
this work references cited by second hop

References

  • 1989The Practice of Social Research14,398 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1998Banking behavior of Islamic bank customers: perspectives and implications534 cited
  • 1994Bank Patronage Factors of Muslim and Non‐Muslim Customers530 cited
  • 1989Attitudes, Behaviour, and Patronage Factors of Bank Customers towards Islamic Banks374 cited
  • 1995Business Research Projects354 cited
  • 2001Bank selection criteria employed by college students in Bahrain: an empirical analysis338 cited
  • 1976Bank Selection Decisions and Market Segmentation244 cited
  • 1990Conventional and Islamic Banks: Patronage Behaviour of Jordanian Customers231 cited
  • 1996Bank strategic positioning and some determinants of bank selection188 cited
  • 2002Islamic Banking and Finance180 cited
  • 1992Positive Word‐of‐Mouth: Customer Satisfaction and Buyer Behaviour176 cited
  • 2000A study of bank selection decisions in Singapore using the Analytical Hierarchy Process173 cited
  • 1991Business and accounting ethics in Islam124 cited

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1990
The Independence of Religious and External Auditors: The Case of Islamic Banks
117 cited

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  • 2020Middle-income customers and their perception of Islamic banking in Sylhet: one of Bangladesh’s most pious cities14 cited