Articlebronze2002

Measuring Payoff of Information Technology Investments: Research Issues and Guidelines

56 citations0/0 files storedCommunications of the Association for Information Systems

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Information Technology Governance and Strategy Technology Adoption and User Behaviour Information Systems Education and Curriculum Development

Abstract

The business community demands payoff from Information Technology (IT) investment. However, both academic and trade literature report mixed results about the business value of IT. Several research and contextual issues might explain these equivocal results and suggest guidelines for future studies. This tutorial discusses these issues and provides directions for future research in measuring IT payoff.

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References

2000Beyond Computation: Information Technology, Organizational Transformation and Business Performance 2002Information Technology, Workplace Organization, and the Demand for Skilled Labor: Firm-Level Evidence 1993The productivity paradox of information technology 1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending 1997Information technology as competitive advantage: the role of human, business, and technology resources 2000The Resurgence of Growth in the Late 1990s: Is Information Technology the Story?1996Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value1,2 2003Performance Impacts of Information Technology: Is Actual Usage the Missing Link?

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