A social exchange architecture for distributed Web communities

Amrit Tiwana · Ashley A. Bush

48 citations0/0 files storedJournal of Knowledge Management

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Knowledge Management and Sharing Complex Network Analysis Techniques Expert finding and Q&A systems

Abstract

Using the foundational lens of social exchange theory and communities of practice, proposes a three‐layer Web‐based architecture to facilitate knowledge integration in digital communities. Reviews the limitations of past collaborative filtering mechanisms and presents a prototype and the underlying mathematical model for the knowledge networking on the Web (KNOWeb) architecture. Further illustrates how real‐time active feedback and valuation mechanisms reinforce social exchange in such communities.

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References

1999Communities of practice learning, meaning, and identity 1998Communities of Practice 1983An Evolutionary Theory of Economic Change.1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1982An evolutionary theory of economic change 1959The Social Psychology of Groups 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 1998The Concept of “Ba”: Building a Foundation for Knowledge Creation

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2005Knowledge wisdom and networks: a project management centre of excellence example 2017The impacts of knowledge sharing-based value co-creation on user continuance in online communities 2006Exploring the Moderating Effects of Commitment and Perceived Value of Knowledge in Explaining Knowledge Contribution in Virtual Communities 2010Scientific review of the Social Exchange Theory and its contribution to solving purchasers’ decision making issues 2022Factors affecting users’ stickiness of fitness apps: an empirical study based on the S-O-R perspective

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