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Benchmarking: achieving best value in public‐sector organisations

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References

1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
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2017The Discovery of Grounded Theory25,772 cited
1979Quality Is Free: The Art of Making Quality Certain2,574 cited
1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
1989Juran on Leadership For Quality740 cited
2002The theory and practice of benchmarking: then and now255 cited
1996Managing the Supply Chain: A Strategic Perspective238 cited
1999Benchmarking and performance measurement in public sectors219 cited
1997An overview of benchmarking process: a tool for continuous improvement and competitive advantage212 cited
1998A framework for benchmarking in the public sector119 cited
2000Implementing ‘Best Value’: Local Public Services in Transition114 cited
1999A Proper Mentality for Benchmarking112 cited
2001Transforming Local Government: Innovation and Modernization98 cited

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2000

Benchmarking, annual library plans and best value: the implications for public libraries

21 cited

Cited by

2007What have we learned? Themes from the literature on best‐practice benchmarking140 cited
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2015A Framework to Measure the Financial Performance of Local Governments93 cited
2009Customer performance measurement in facilities management68 cited
2007Benchmarking strategy deployment practices62 cited
2005Performance assessment and benchmarking in the public sector59 cited
2009Performance measurement and accountability in an Australian fire service51 cited
2007Collaborative benchmarking, transparency and performance48 cited
2007IMPROVING UK PUBLIC SERVICES: A REVIEW OF THE EVIDENCE42 cited
2006Linking strategy into operational management40 cited
2012Measuring the Performance of Public Services: Principles and Practice38 cited
2017The adoption and success of contemporary management accounting practices in the public sector36 cited
2015Towards excellence in public administration: organisation theory-based performance management model32 cited
2009Organizational learning in government sector organizations:literature review32 cited
2008Benchmarking applications in public sector principal‐agent relationships31 cited