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Managing quality in local government and the health service
3 references·0 citing·8 second hop
Managing quality in local government and the health service (1993)Managing quality in local government and …The Citizen's Charter (1994)The Citizen's CharterQuality, productivity, and competitive position (1982)Quality, productivity, and co…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Data envelopment analysis applied to quality in primary health care (1996)Customer loyalty – a relevant concept for libraries? (1999)Changing faces: nurses as emotional jugglers (2001)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)On theory in operations management (1998)
this work references cited by second hop

References

  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1994The Citizen's Charter37 cited

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