Cited by

• 2012A new hybrid MCDM model combining DANP with VIKOR to improve e-store business284 cited
• 2021Social commerce: Factors affecting customer repurchase and word-of-mouth intentions263 cited
• 2019Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context212 cited
• 2020Service Quality, Perceived Value and Customer Satisfaction on Behavioral Intention in Restaurants: An Integrated Structural Model209 cited
• 2017Tourist risk perceptions and revisit intention: A critical review of literature197 cited
• 2017Factors influencing word of mouth behaviour in the restaurant industry196 cited
• 2017What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain157 cited
• 2021Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests156 cited
• 2022E-commerce in high uncertainty avoidance cultures: The driving forces of repurchase and word-of-mouth intentions143 cited
• 2014The impacts of relationship marketing on cognitive dissonance, satisfaction, and loyalty141 cited
• 2016Transactional quality, relational quality, and consumer e-loyalty: Evidence from SEM and fsQCA137 cited
• 2019The antecedents of tourist attitudes to revisit and revisit intentions for coastal tourism135 cited
• 2014Consumer behavior in the online context123 cited
• 2018Satisfaction, trust and loyalty: investigating the mediating effects of commitment, switching costs and corporate image121 cited
• 2018An examination of the role of service quality and perceived value in visitor attraction experience117 cited
• 2017Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty106 cited