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The behavioral consequences of repeated flight delays

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References

1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
1988Prospect theory: An analysis of decision under risk32,475 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
2007OM Forum—Managing Customer Experiences: Perspectives on the Temporal Aspects of Service Encounters98 cited
2002Prospective and retrospective evaluations of experiences: how you evaluate an experience depends on when you evaluate it39 cited

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2014Living “up in the air”: Meeting the frequent flyer passenger13 cited

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