SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Incorporating satisfaction measures into a restaurant productivity index · Study

ArticleShelves

ArticleIncorporating satisfaction measures into a restaurant productivity index

Dennis Reynolds2006

Article2006

Incorporating satisfaction measures into a restaurant productivity index

Dennis Reynolds · David Biel

87 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Employee Performance and Management Customer Service Quality and Loyalty Employee Performance and Motivation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 87 citations exist upstream.

References

1957The Measurement of Productive Efficiency 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications 1994Putting the Service-Profit Chain to Work 1994Data Envelopment Analysis: Theory, Methodology, and Applications 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria 2002Performance-only measurement of service quality: a replication and extension 2000An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures 2000Driving Customer Equity: How Customer Lifetime Value Is Reshaping Corporate Strategy

Cited by

2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH 2012Hotel efficiency: A bootstrapped metafrontier approach 2009Hotel efficiency: A bootstrapped metafrontier approach 2015Frontier Analysis 2008Building a Social and Motivational Framework for Understanding Satisfaction in Online Learning 2020

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2004An Exploratory Investigation of Multiunit Restaurant Productivity Assessment Using Data Envelopment Analysisarticle · 6 shared references 2006Marketing Models of Service and Relationshipsarticle · 5 shared references 2004Customer Portfolio Management: Toward a Dynamic Theory of Exchange Relationshipsarticle · 4 shared references 2002Marketing Actions and the Value of Customer Assetsarticle · 4 shared references 2008Marketing for Higher Education: A Relationship Marketing Approacharticle · 4 shared references 2008A CRM performance measurement framework: Its development process and applicationarticle · 4 shared references

Details

Year2006

Typearticle

Published2006-03-23

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations87

Files0 public / 0

ShelfEmployee Performance and Management

Identifiers

doi10.1016/j.ijhm.2006.01.003

openalex_workW2013499311

Links

Imported from OpenAlex (CC0) — nothing here is generated.

Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-Out Occasions

2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects

2017Restaurant operating expenses and their effects on profitability enhancement