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Incorporating satisfaction measures into a restaurant productivity index

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2009TOURISM AND HOTEL COMPETITIVENESS RESEARCH253 cited

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2012

Hotel efficiency: A bootstrapped metafrontier approach

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2009Hotel efficiency: A bootstrapped metafrontier approach153 cited

2015Frontier Analysis139 cited

2008Building a Social and Motivational Framework for Understanding Satisfaction in Online Learning128 cited

2020Customer Restaurant Choice: An Empirical Analysis of Restaurant Types and Eating-Out Occasions108 cited

2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited

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2010Evaluating the Performance and Scale Characteristics of the Australian Restaurant Industry63 cited

2019Impacts of the perceived quality by consumers’ of à la carte restaurants on their attitudes and behavioural intentions54 cited

2019Efficiency analysis of Indian banking industry over the period 2008–2017 using data envelopment analysis52 cited

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