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ArticleConsumer expectations of online information provided by bank websites

Kathryn Waite2002

Article2002

Consumer expectations of online information provided by bank websites

Kathryn Waite · Tina Harrison

108 citations·0/0 files stored·Journal of Financial Services Marketing

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

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References

1996Trust: The Social Virtues and the Creation of Prosperity 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations 1976The Economics of Information 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces 1999Adoption of Internet banking by Australian consumers: an empirical investigation 1996Trust in modern societies: the search for the bases of social order 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services 2001The key determinants of Internet banking service quality: a content analysis

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2004Internet banking in the UK: Why are there not more customers?2016An Exploratory Study of the Formation and Impact of Electronic Service Failures1 2020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking 2015A macro model of online information quality perceptions: A review and synthesis of the literature 2006Determining Success for Different Website Goals

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Year2002

Typearticle

Published2002-06-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations108

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1057/palgrave.fsm.4770061

openalex_workW2013531370

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