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Consumer expectations of online information provided by bank websites
12 references·16 citing·45 second hop
Consumer expectations of online information provided by bank websites (2002)Consumer expectations of online informati…The key determinants of Internet banking service quality: a content analysis (2001)The key determinants of Inter…An empirical investigation of the Turkish consumers’ acceptance of Internet banking services (2001)An empirical investigation of…Service quality in the banking sector: the impact of technology on service delivery (1999)Service quality in the bankin…Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …Reducing Buyer Search Costs: Implications for Electronic Marketplaces (1997)Reducing Buyer Search Costs: …Trust: The Social Virtues and the Creation of Prosperity (1996)Trust: The Social Virtues and…Trust in modern societies: the search for the bases of social order (1996)Trust in modern societies: th…Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Marketing in Hypermedia Compu…Bank strategic positioning and some determinants of bank selection (1996)Bank strategic positioning an…Patterns of Interpersonal Information Seeking for the Purchase of a Symbolic Product (1983)Patterns of Interpersonal Inf…The Application and Misapplication of Factor Analysis in Marketing Research (1981)The Application and Misapplic…The Economics of Information (1976)The Economics of InformationWhat factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking (2020)What factors drive the adopti…Moderating effects of marketing communication and financial consideration on customer attitude and intention to purchase Islamic banking products (2018)Moderating effects of marketi…An Exploratory Study of the Formation and Impact of Electronic Service Failures1 (2016)An Exploratory Study of the F…A macro model of online information quality perceptions: A review and synthesis of the literature (2015)A macro model of online infor…ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN DAN PENGGUNAAN SISTEM E-TICKET (Studi Empiris pada Biro Perjalanan di Kota Semarang) (2012)ANALISIS FAKTOR-FAKTOR YANG M…All for one but does one strategy work for all? (2012)All for one but does one stra…Internet Banking: An Empirical Study Of Adoption Rates Among Midwest Community Banks (2011)Internet Banking: An Empirica…Rethinking models of technology adoption for Internet banking: The role of website features (2009)Rethinking models of technolo…C2c Online Auction Website Performance: Buyer's Perspective (2009)C2c Online Auction Website Pe…Task scenario effects on bank web site expectations (2006)Task scenario effects on bank…Quality Online Banking Services (2006)Quality Online Banking Servic…Determining Success for Different Website Goals (2006)Determining Success for Diffe…Consumer satisfaction with internet shopping (2005)Consumer satisfaction with in…A cross-category examination of consumer price awareness in financial and non-financial services (2005)A cross-category examination …Marketing online banking to the indifferent consumer: A longitudinal analysis of banks' actions (2004)Marketing online banking to t…Internet banking in the UK: Why are there not more customers? (2004)Internet banking in the UK: W…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Measuring customer perceived online service quality (2004)An analysis of the e‐service literature: towards a research agenda (2006)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Impact of Sales Promotions on When, What, and How Much to Buy (1988)Adoption of internet banking: An empirical study in Hong Kong (2006)Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017)Diffusion of Innovations 1 (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)A Model of Sales. (1980)Electronic markets and electronic hierarchies (1987)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Building Effective Online Marketplaces with Institution-Based Trust (2004)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)Refinement and reassessment of the SERVQUAL scale. (1991)The Behavioral Consequences of Service Quality (1996)The diffusion of Internet banking among Singapore consumers (2003)Consumers’ attitudes towards online and mobile banking in China (2005)Predicting young consumers' take up of mobile banking services (2010)Modern factor analysis (1960)A Rationale and Test for the Number of Factors in Factor Analysis (1965)The Scree Test For The Number Of Factors (1966)Pragmatic Perspectives on the Measurement of Information Systems Service Quality1 (1997)Assessing Extreme and Acquiescence Response Sets in Cross-Cultural Research Using Structural Equations Modeling (2000)Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet (2003)Police reform and the problem of trust (2005)Trust and community: Exploring the meanings, contexts and dynamics of community renewable energy (2009)Citizens’ willingness to participate in local renewable energy projects: The role of community and trust in Germany (2015)Signaling in Retrospect and the Informational Structure of Markets (2002)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction (2009)Impact of service quality, corporate image and customer satisfaction towards customers’ perceived value in the banking sector in Pakistan (2015)Does Social Capital Have an Economic Payoff? 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this work references cited by second hop

References

  • 1996Trust: The Social Virtues and the Creation of Prosperity10,500 cited
  • 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations5,628 cited
  • 1976The Economics of Information3,287 cited
  • 1997Reducing Buyer Search Costs: Implications for Electronic Marketplaces2,255 cited
  • 1999Adoption of Internet banking by Australian consumers: an empirical investigation1,140 cited
  • 1996Trust in modern societies: the search for the bases of social order840 cited
  • 2001An empirical investigation of the Turkish consumers’ acceptance of Internet banking services694 cited
  • 2001The key determinants of Internet banking service quality: a content analysis613 cited
  • 1981The Application and Misapplication of Factor Analysis in Marketing Research605 cited
  • 1999Service quality in the banking sector: the impact of technology on service delivery314 cited
  • 1983Patterns of Interpersonal Information Seeking for the Purchase of a Symbolic Product197 cited
  • 1996Bank strategic positioning and some determinants of bank selection188 cited

Cited by

  • 2004Internet banking in the UK: Why are there not more customers?141 cited
  • 2016An Exploratory Study of the Formation and Impact of Electronic Service Failures1140 cited

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  • 2020What factors drive the adoption of digital banking? An empirical study from the perspective of Omani retail banking108 cited
  • 2015A macro model of online information quality perceptions: A review and synthesis of the literature81 cited
  • 2006Determining Success for Different Website Goals78 cited
  • 2012All for one but does one strategy work for all?66 cited
  • 2005Consumer satisfaction with internet shopping59 cited
  • 2009C2c Online Auction Website Performance: Buyer's Perspective53 cited
  • 2018Moderating effects of marketing communication and financial consideration on customer attitude and intention to purchase Islamic banking products52 cited
  • 2009Rethinking models of technology adoption for Internet banking: The role of website features49 cited
  • 2011Internet Banking: An Empirical Study Of Adoption Rates Among Midwest Community Banks37 cited
  • 2006Quality Online Banking Services37 cited
  • 2012ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI MINAT PEMANFAATAN DAN PENGGUNAAN SISTEM E-TICKET (Studi Empiris pada Biro Perjalanan di Kota Semarang)36 cited
  • 2004Marketing online banking to the indifferent consumer: A longitudinal analysis of banks' actions35 cited
  • 2005A cross-category examination of consumer price awareness in financial and non-financial services35 cited
  • 2006Task scenario effects on bank web site expectations34 cited