Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Till death do us part…but not always: Six antecedents to a customer's relational preference in buyer–seller exchanges

16 references·16 citing·38 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
1987Developing Buyer-Seller Relationships9,139 cited
1987Institutional Theories of Organization2,575 cited
1992Do Norms Matter in Marketing Relationships?2,412 cited
1990Determinants of Interorganizational Relationships: Integration and Future Directions2,407 cited
1981The New Social Contract: An Inquiry into Modern Contractual Relations1,436 cited
1995The evolution of relationship marketing1,033 cited
1972A General Model for Understanding Organizational Buying Behavior914 cited
1973A Model of Industrial Buyer Behavior883 cited
1993Ethical and Legal Foundations of Relational Marketing Exchanges827 cited
1981The New Social Contract: An Inquiry into Modern Contractual Relations.726 cited
1988Just-In-Time Exchange Relationships in Industrial Markets654 cited
1991Partnering as a Focused Market Strategy436 cited
2000

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Handbook of relationship marketing

380 cited

Cited by

2009Service Performance—Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics73 cited
2023Customer journey management capability in business-to-business markets: Its bright and dark sides and overall impact on firm performance67 cited
2014Environmental factors influencing the management of key accounts in an Arab Middle Eastern context46 cited
2014Initiation of buyer–seller relationships: The impact of intangibility, trust and mitigation strategies45 cited
2006A Cultural Perspective of Relationship Orientation: Using Organisational Culture to Support a Supply Relationship Orientation43 cited
2013Key account relationships: An exploratory inquiry of customer-based evaluations43 cited
2016Psychic Distance and Country Image in Exporter–Importer Relationships42 cited
2013Exploring relationship marketing in membership associations40 cited
2009The effect of selling strategies on sales performance38 cited
2006Relacionamentos entre compradores e vendedores: origens e perspectivas no marketing de relacionamento29 cited
2008A simulation of business-to-business decision making in a relationship marketing context28 cited
2013Making Sense of the Customer’s Role in the Personal Selling Process: A Theory of Organizing and Sensemaking Perspective27 cited
2009Extending relationship value: observations from a case study of the Canadian structural wood products industry26 cited
2015How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance26 cited
2019Fail fast, sell well: The contingent impact of failing fast on salesperson performance21 cited
2020Evaluation of salespeople by the purchasing function: implications for the evolving role of salespeople21 cited