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Customer Relationships
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Customer Relationships (2000)Customer RelationshipsHow CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry (2020)How CRM Components Impact Cus…Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited (2018)Customer Relationship Managem…The Role of Customer Relationship Management in the Global Business Environments (2015)The Role of Customer Relation…APPLICATION OF PREDICTIVE ANALYTICS IN CUSTOMER RELATIONSHIP MANAGEMENT: A LITERATURE REVIEW AND CLASSIFICATION (2014)APPLICATION OF PREDICTIVE ANA…Customer‐focused organisations (2002)Customer‐focused organisationsLes facteurs qui influencent la fidélité des clients qui achètent sur Internet (2001)Les facteurs qui influencent …Asylums: Essays on the Social Situation of Mental Patients and Other Inmates. (1962)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Effect of a Market Orientation on Business Profitability (1990)Financial sustainability through contingency planning: multi-case study (2009)Loyalty card programs, customer relationship and information technology: an exploratory approach (2009)Building retail tenant trust: neighbourhood versus regional shopping centres (2010)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)IMPORTANCIA DEL SITIO WEB EN LA BANCA ONLINE: INFLUENCIA SOBRE LA CONFIANZA (2010)Culture As A Moderator Of The Relationship Between Service Quality And The Tourist'S Satisfaction With Different Distribution Channels (2012)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)Absorptive Capacity: A Review, Reconceptualization, and Extension (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Creating exceptional guest experiences: the role of engagement and relationship building in hospitality (2024)PLS-SEM: Indeed a Silver Bullet (2011)Application of data mining techniques in customer relationship management: A literature review and classification (2008)Predictive Analytics in Information Systems Research (2010)Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)
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  • 2001Les facteurs qui influencent la fidélité des clients qui achètent sur Internet29 cited
  • 2015The Role of Customer Relationship Management in the Global Business Environments29 cited
  • 2002Customer‐focused organisations26 cited
  • 2018Customer Relationship Management as Tool to Enhance Competitive Effectiveness: Model Revisited20 cited
  • 2020How CRM Components Impact Customer Loyalty: A Case from Bangladesh Banking Industry20 cited
  • 2014APPLICATION OF PREDICTIVE ANALYTICS IN CUSTOMER RELATIONSHIP MANAGEMENT: A LITERATURE REVIEW AND CLASSIFICATION11 cited

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