Evaluation of organizational communication competency: The development of the communication training impact questionnaire

Abstract

As organizations devote more time and financial support to the development of training programs, the field of organizational communication needs to meet the demand for applications of organizational theory to the work world. This research reports the development of an evaluation instrument designed to go beyond participants' reactions to the training program, and assess the application of a specific skill to work tasks. The degree to which the participants perceive they have mastered the skill also is assessed. Data were collected on 267 participants in various communication training programs. Strong internal reliability, validity tests and factor analysis indicate that the Communication Training Impact Questionnaire can be used to assess two of Kirkpatrick's levels of training impact. Suggestions for using the instrument are discussed and implications for the field of organizational communication are presented.

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