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Examination of the dimensions of quality in higher education
15 references·16 citing·30 second hop
Examination of the dimensions of quality in higher education (2004)Examination of the dimensions of quality …Total Relationship Marketing (2011)Total Relationship MarketingLearning to Teach in Higher Education (2003)Learning to Teach in Higher E…Quality management in Europe: a cultural perspective (2002)Quality management in Europe:…Service Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997) (1999)동아시아 문화와 경영, Geert Hofstede, …Qualitative Methods in Management Research. (1993)Qualitative Methods in Manage…Defining Quality (1993)Defining QualityMarketing Services: Competing Through Quality (1992)Marketing Services: Competing…Learning to Teach in Higher Education (1992)Learning to Teach in Higher E…Service management and marketing: managing the moments of truth in service competition (1990)Service management and market…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…Juran on planning for quality (1988)Juran on planning for qualityServuction : le marketing des services (1987)Servuction : le marketing des…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Qualitative Evaluation Methods (1981)Qualitative Evaluation MethodsA Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas (2023)A Review based Research Topic…Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook (2021)Evaluating service quality an…The influence of service quality, university image on student satisfaction and student loyalty (2019)The influence of service qual…The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study (2018)The Effect of Service Quality…In search of quality: measuring Higher Education Service Quality (HiEduQual) (2017)In search of quality: measuri…Measuring service quality in higher education (2016)Measuring service quality in …Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Effect of student perceived s…Higher education quality assessment model: towards achieving educational quality standard (2015)Higher education quality asse…Definitions of Quality in Higher Education: A Synthesis of the Literature (2015)Definitions of Quality in Hig…Managing and improving service quality in higher education (2013)Managing and improving servic…Understanding quality culture (2009)Understanding quality cultureStudents' perceptions of service quality in higher education (2009)Students' perceptions of serv…Obtaining a picture of undergraduate education quality: a voice from inside the university (2009)Obtaining a picture of underg…Are students customers? TQM and marketing perspectives (2007)Are students customers? TQM a…A framework for implementing TQM in higher education programs (2007)A framework for implementing …TQM implementation and students' satisfaction of academic performance (2005)TQM implementation and studen…Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Enhancing teaching through constructive alignment (1996)Problem-Based Learning: What and How Do Students Learn? (2004)The ‘digital natives’ debate: A critical review of the evidence (2008)Grounded Theory in Management Research (2003)Case Study: A Strategic Research Methodology (2008)FEDS: a Framework for Evaluation in Design Science Research (2014)Criteria for assessing the trustworthiness of naturalistic inquiries (1981)Determining Validity in Qualitative Inquiry (2000)Grounded Theory and Sensitizing Concepts (2006)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Relational Benefits in Services Industries: The Customer's Perspective (1998)Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate. (2005)Communication and Trust in Global Virtual Teams (1999)Dimensionalizing Cultures: The Hofstede Model in Context (2011)World Investment Report (2017)University Students' Perceptions of the Learning Environment and Academic Outcomes: Implications for theory and practice (2002)Facilitating Cognitive Presence in Online Learning: Interaction Is Not Enough (2005)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Understanding Relationship Marketing Outcomes (2002)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Learning to Teach in Higher Education5,110 cited
  • 1981Qualitative Evaluation Methods4,177 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1993Qualitative Methods in Management Research.2,306 cited
  • 1992Learning to Teach in Higher Education2,181 cited
  • 1992Marketing Services: Competing Through Quality2,178 cited
  • 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
  • 1999동아시아 문화와 경영, Geert Hofstede, Culture's Consequences: International Differences in Work-Related Values (Beverly Hills, CA:Sage Publications, 1980) ; and Cultures and Organizations : Software of the Mind (New York:McGraw-Hill, 1997)1,883 cited
  • 1993Defining Quality1,496 cited
  • 1988Juran on planning for quality1,198 cited
  • 2011Total Relationship Marketing728 cited
  • 1987Servuction : le marketing des services264 cited
  • 2002Quality management in Europe: a cultural perspective77 cited

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Cited by

  • 2015Definitions of Quality in Higher Education: A Synthesis of the Literature293 cited
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  • 2021Evaluating service quality and performance of higher education institutions: a systematic review and a post-COVID-19 outlook191 cited
  • 2009Understanding quality culture177 cited
  • 2017In search of quality: measuring Higher Education Service Quality (HiEduQual)166 cited
  • 2019The influence of service quality, university image on student satisfaction and student loyalty166 cited
  • 2005TQM implementation and students' satisfaction of academic performance156 cited
  • 2016Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities146 cited
  • 2015Higher education quality assessment model: towards achieving educational quality standard136 cited
  • 2009Obtaining a picture of undergraduate education quality: a voice from inside the university102 cited
  • 2023A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas99 cited
  • 2018The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study98 cited
  • 2013Managing and improving service quality in higher education96 cited