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Performance measurement in humanitarian logistics: a customer-oriented approach
16 references·11 citing·32 second hop
Performance measurement in humanitarian logistics: a customer-oriented approach (2014)Performance measurement in humanitarian l…Strategic Management (2010)Strategic ManagementStrategic management a stakeholder approach (2010)Strategic management a stakeh…Coordination in humanitarian relief chains: Practices, challenges and opportunities (2009)Coordination in humanitarian …Humanitarian logistics in disaster relief operations (2007)Humanitarian logistics in dis…Humanitarian aid logistics: supply chain management in high gear (2006)Humanitarian aid logistics: s…What Stakeholder Theory is Not (2003)What Stakeholder Theory is NotTowards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Towards a Methodology for Dev…Strategic Performance Measurement and Management in Nonprofit Organizations (2001)Strategic Performance Measure…Having trouble with your strategy? Then map it. (2001)Having trouble with your stra…Measuring supply chain performance (1999)Measuring supply chain perfor…Convergent Stakeholder Theory (1999)Convergent Stakeholder TheoryToward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts (1997)Toward a Theory of Stakeholde…The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)The Stakeholder Theory of the…The balanced scorecard--measures that drive performance. (1992)The balanced scorecard--measu…The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Business and Society: Ethics and Stakeholder Management (1981)Business and Society: Ethics …Evaluating protection, inclusiveness and dignity in humanitarian aid: a systematic literature review (2025)Evaluating protection, inclus…Transparency in humanitarian logistics and supply chain: the moderating role of digitalisation (2022)Transparency in humanitarian …Research trends in humanitarian logistics and sustainable development: A bibliometric analysis (2022)Research trends in humanitari…An integrated multi-stage fuzzy inference performance measurement scheme in humanitarian relief operations (2021)An integrated multi-stage fuz…The implications of complexity for humanitarian logistics: a complex adaptive systems perspective (2020)The implications of complexit…Modelling performance measurement barriers of humanitarian supply chain (2020)Modelling performance measure…Measuring and improving the impact of humanitarian logistics consulting (2020)Measuring and improving the i…Evaluating Disaster Operations Management: An Outcome‐Process Integrated Approach (2020)Evaluating Disaster Operation…Enhancing service delivery in humanitarian relief chains: the role of relational capital (2020)Enhancing service delivery in…Business model canvas for humanitarian operations of logistics service providers* (2020)Business model canvas for hum…An integrated AHP-based scheme for performance measurement in humanitarian supply chains (2019)An integrated AHP-based schem…The Nature of the Firm (1937)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)Corporate Social and Financial Performance: A Meta-Analysis (2003)Performance measurement system design (1995)Supply chain design and analysis: (1998)Towards a theory of supply chain management: the constructs and measurements (2004)Performance measurement for green supply chain management (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)The Structure of Scientific Revolutions (1963)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)A Stakeholder Approach to Strategic Management (2001)What to do when Stakeholders matter (2004)Economic Action and Social Structure: The Problem of Embeddedness (1985)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Primary, Secondary, and Meta-Analysis of Research (1976)The New production of knowledge: the dynamics of science and research in contemporary societies (1995)Re-Thinking Science: Knowledge and the Public in an Age of Uncertainty (2003)Bibliometric Methods in Management and Organization (2014)Literature review as a research methodology: An overview and guidelines (2019)How to conduct a bibliometric analysis: An overview and guidelines (2021)Facility location in humanitarian relief (2008)Optimization models in emergency logistics: A literature review (2011)The Triple-A Supply Chain (2024)Performance management: a framework for management control systems research (1999)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. 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References

  • 2010Strategic management a stakeholder approach24,023 cited
  • 2003Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review15,354 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts9,467 cited
  • 1995The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications9,170 cited
  • 1992The balanced scorecard--measures that drive performance.7,979 cited
  • 2010Strategic Management4,529 cited
  • 1999Measuring supply chain performance2,328 cited
  • 2006Humanitarian aid logistics: supply chain management in high gear1,817 cited
  • 1999Convergent Stakeholder Theory1,595 cited
  • 1981Business and Society: Ethics and Stakeholder Management1,566 cited
  • 2003What Stakeholder Theory is Not1,452 cited
  • 2007Humanitarian logistics in disaster relief operations1,228 cited
  • 2001Having trouble with your strategy? Then map it.1,153 cited
  • 2001Strategic Performance Measurement and Management in Nonprofit Organizations947 cited

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  • 2009Coordination in humanitarian relief chains: Practices, challenges and opportunities946 cited
  • Cited by

    • 2019An integrated AHP-based scheme for performance measurement in humanitarian supply chains76 cited
    • 2020The implications of complexity for humanitarian logistics: a complex adaptive systems perspective62 cited
    • 2020Modelling performance measurement barriers of humanitarian supply chain40 cited
    • 2022Transparency in humanitarian logistics and supply chain: the moderating role of digitalisation35 cited
    • 2020Enhancing service delivery in humanitarian relief chains: the role of relational capital30 cited
    • 2021An integrated multi-stage fuzzy inference performance measurement scheme in humanitarian relief operations25 cited
    • 2020Evaluating Disaster Operations Management: An Outcome‐Process Integrated Approach23 cited
    • 2022Research trends in humanitarian logistics and sustainable development: A bibliometric analysis23 cited
    • 2020Business model canvas for humanitarian operations of logistics service providers*20 cited
    • 2020Measuring and improving the impact of humanitarian logistics consulting20 cited
    • 2025Evaluating protection, inclusiveness and dignity in humanitarian aid: a systematic literature review2 cited