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Architecture of business excellence in the public and service sectors
9 references·0 citing·31 second hop
Architecture of business excellence in the public and service sectors (2008)Architecture of business excellence in th…Measuring Business Excellence (2023)Measuring Business ExcellenceNavigating in Turbulent Environmental Conditions for Sustainable Business Excellence (2004)Navigating in Turbulent Envir…The pursuit of sustainable business excellence: Guiding transformation for effective organizational change (2003)The pursuit of sustainable bu…Beyond stakeholder satisfaction: Aiming for a new frontier of sustainable stakeholder trust (2003)Beyond stakeholder satisfacti…Kanji's Business Scorecard (2002)Kanji's Business ScorecardKanji's Business Scorecard (2001)Kanji's Business ScorecardMeasurement of business excellence (1998)Measurement of business excel…Implementation and pitfalls of total quality management (1996)Implementation and pitfalls o…Health Care Financing Review (1980)Health Care Financing ReviewReengineering the Corporation (1993)Leading the revolution (2001)The fifth discipline-the art and practice of the learning organisation (2002)The Resilience Architecture Framework: Four organizational archetypes (2012)Organizational resilience: Nonprofit organizations’ response to change (2016)Sustaining Enterprise Operations and Productivity during the COVID-19 Pandemic: “Enterprise Effectiveness and Sustainability Model” (2020)Linking the balanced scorecard to strategy (1997)The balanced scorecard: a foundation for the strategic management of information systems (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)An index method for measurement of customer satisfaction (2004)Customer satisfaction, loyalty and commitment in service organizations (2006)Strategy development by SMEs for competitiveness: a review (2008)The fifth discipline, the art and practice of the learning organization (1991)The living company. (1997)The Age of Spiritual Machines (1999)The balanced scorecard: Translating strategy into action (1997)The Effect of Service Quality on Customer Satisfaction in the Utility Industry – A Case of Vodafone (Ghana) (2011)Foundations of Organizational Trust: What Matters to Different Stakeholders? (2010)“Give and take”: A social exchange perspective on festival stakeholder relations (2018)‘You really are a great big sister’ – parasocial relationships, credibility, and the moderating role of audience comments in influencer marketing (2020)Total quality management in UK higher education institutions (1999)Business excellence through customer satisfaction (2000)Cloud computing and its impact on economic and environmental performance: A transaction cost economics perspective (2016)COMPETENCIAS DIRECTIVAS EN ESCENARIOS GLOBALES (2008)Is Customer Participation in Value Creation a Double-Edged Sword? Evidence from Professional Financial Services Across Cultures (2010)Flawed Self-Assessment (2004)Stress, Health, and the Life Course: Some Conceptual Perspectives (2005)Projections of the Cost of Cancer Care in the United States: 2010-2020 (2011)Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector (2007)The relationship between Business Excellence and Performance – An empirical study using Kanji's Leadership Excellence Model (2008)Emotional intelligence: A catalyst for inspirational leadership and management excellence (2010)
this work references cited by second hop

References

  • 1980Health Care Financing Review2,504 cited
  • 1998Measurement of business excellence258 cited
  • 2002Kanji's Business Scorecard184 cited
  • 1996Implementation and pitfalls of total quality management117 cited
  • 2001Kanji's Business Scorecard116 cited
  • 2023Measuring Business Excellence75 cited
  • 2003Beyond stakeholder satisfaction: Aiming for a new frontier of sustainable stakeholder trust53 cited
  • 2003The pursuit of sustainable business excellence: Guiding transformation for effective organizational change51 cited
  • 2004Navigating in Turbulent Environmental Conditions for Sustainable Business Excellence25 cited

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