Another look at the relative impact of workplace design on training transfer for supervisory communication skills

Abstract

This ethnographic study extends the findings of earlier research that authenticated the impact of workplace design features on newly acquired communication skills back on the job. The qualitative nature of the earlier study, however, limited quantitative measurement of workplace design features that may have an impact on learned skills. This study examined supervisor perceptions about the relative importance of organizational factors that affect transfer and prioritized the importance of specific design features to support learned communication skills. Research findings validate earlier research that workplace design is another work environment influence that may facilitate or impede the ultimate success of a training intervention for performance improvement.

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