Finding KM solutions for a volunteer‐based non‐profit organization

Abstract

Purpose The purpose of this paper is to investigate the knowledge needs of a small, volunteer‐based Non‐Profit Organization (NPO) and present recommendations for implementation of KM solutions. Design/methodology/approach The methodology used in this paper is the knowledge audit. Data collection methods include semi‐structured interviews, documentary photography, and a review of content on the NPO's website. Findings The paper recommends a combination of web 2.0 technology and low‐tech solutions to meet the KM needs of the volunteer‐based organization within the constraints of its limited resources. Based on the observation that dedicated and reliable volunteers are critical to this organization's success, the paper proposes that the KM solution address personal knowledge needs related to volunteer motivation factors as a strategy for improving volunteer recruitment and retention. Research limitations/implications The study examined a small group of volunteers engaged in a specialized form of knowledge‐sharing work. Future research could test this paper's conclusions in larger and more diverse volunteer‐based NPOs. Originality/value The paper extends KM research into the realm of volunteer‐based NPOs and adopts elements from Motivation‐Hygiene theory as well as specific volunteer motivation factors as additional criteria for a KM solution.

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