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Customer satisfaction measurement in the private bank sector

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References

1982Assessing a set of additive utility functions for multicriteria decision-making, the UTA method1,091 cited

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2013Determinants of bank selection in the United Arab Emirates95 cited
2018Islamic Bank Service Quality and Its Impact on Indonesian Customers’ Satisfaction and Loyalty

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2006UTA Methods90 cited

2007A study of customer satisfaction in the context of a public private partnership78 cited

2010MEASURING CUSTOMER SATISFACTION: MUST OR NOT?77 cited

2008Churn Prediction: Does Technology Matter?76 cited