SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Customer satisfaction measurement in the private bank sector · Study

ArticleShelves

ArticleCustomer satisfaction measurement in the private bank sector

G. Mihelis2001

Article2001

Customer satisfaction measurement in the private bank sector

G. Mihelis · Evangelos Grigoroudis · Yannis Siskos · Yannis Politis · Y. Malandrakis

250 citations·0/0 files stored·European Journal of Operational Research

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Multi-Criteria Decision Making Customer churn and segmentation

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 250 citations exist upstream.

References

1982Assessing a set of additive utility functions for multicriteria decision-making, the UTA method

Cited by

2002Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method 2017A multiple criteria approach for airline passenger satisfaction measurement and service quality improvement 2009Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park 2003A survey of customer satisfaction barometers: Some results from the transportation-communications sector 2015Effect of Customer Relationship Management on Customer Satisfaction 2006The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach 2009CRM literature: conceptual and functional insights by keyword analysis 2009An ordinal logistic regression model for analysing airport passenger satisfaction

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

1998Tentative guidelines to help choosing an appropriate MCDA methodarticle · 1 shared reference 2011MULTIPLE CRITERIA DECISION MAKING (MCDM) METHODS IN ECONOMICS: AN OVERVIEW / DAUGIATIKSLIAI SPRENDIMŲ PRIĖMIMO METODAI EKONOMIKOJE: APŽVALGAarticle · 1 shared reference 2006Belief rule-base inference methodology using the evidential reasoning Approach-RIMERarticle · 1 shared reference 1994An evidential reasoning approach for multiple-attribute decision making with uncertaintyarticle · 1 shared reference 2001Rule and utility based evidential reasoning approach for multiattribute decision analysis under uncertaintiesarticle · 1 shared reference 2002Multicriteria classification and sorting methods: A literature reviewarticle · 1 shared reference

Details

Year2001

Typearticle

Published2001-04-01

VenueEuropean Journal of Operational Research

ISSN-L0377-2217

Languageen

Citations250

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/s0377-2217(00)00036-9

openalex_workW2014785764

Links

Imported from OpenAlex (CC0) — nothing here is generated.