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Customer Satisfaction in Home Building

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References

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1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1978Statistics for experimenters. An introduction to design, data analysis, and model building.4,021 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
1991The performance measurement manifesto.1,295 cited
1991A framework for comparing customer satisfaction across individuals and product categories897 cited
1976Product Performance and Consumer Satisfaction: A New Concept628 cited
1992A Strategy for Customer Satisfaction413 cited

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2009Modelling structure of customer satisfaction with construction69 cited
2005Clients’ needs, wants and expectations from contractors and approach to the concept of repetitive works in the Northern Cyprus construction market66 cited
2007Benchmarking the performance of design‐build projects

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65 cited

2002The performance of contractors in Japan, the UK and the USA64 cited

2008A hybrid approach using data envelopment analysis and case-based reasoning for housing refurbishment contractors selection and performance improvement64 cited

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2018The construction client satisfaction model: a PLS-SEM approach58 cited

2011Is Customization Fruitful in Industrialized Homebuilding Industry?57 cited

2020Critical Review of the Evolution of Project Delivery Methods in the Construction Industry57 cited

2001Framework for measuring success of construction projects57 cited

2018Team Integration and Owner Satisfaction: Comparing Integrated Project Delivery with Construction Management at Risk in Health Care Projects52 cited

2013Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement50 cited

2019Mass Customization in the House Building Industry: Literature Review and Research Directions45 cited