The Adoption of eCommerce Communications and Applications Technologies in Small Businesses in New Zealand

Nabeel A. Y. Al-Qirim

44 citations0/0 files storedIEEE/ACS International Conference on Computer Systems and Applications (AICCSA)

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Technology Adoption and User Behaviour ERP Systems Implementation and Impact Innovation Diffusion and Forecasting

Abstract

This research investigates the impact of 10 factors, extended from the technological innovation literature, on the adoption of different eCommerce communications and applications technologies (EC) in small businesses (SMEs) in New Zealand (NZ). The research results showed that the CEO’s innovativeness was the only determinant of external-email adoption. CEO’s involvement was found to be the only determinant of Intranet adoption. Relative advantage and competition were found to influence Extranet/VPN adoption significantly and positively. However, support from technology vendors appeared to violate its hypothesised effect on Extranet/VPN adoption. Regression analysis found that pressure from suppliers was the only determinant of Internet-EDI adoption. The adoption of Web sites was influenced by the information intensity of products and the CEO’s innovativeness. The significant factors suggested the uniqueness of the adoption phenomenon in SMEs in NZ. However, the factors that appeared to be significant and the ones that appeared to be insignificant factors and the implications arising from these factors led to a conclusion which suggested the weakness of the EC adoption phenomenon in SMEs in NZ. The research discusses theoretical implications emerging from the research factors and portrays a path for future research. 2007 Elsevier B.V. All rights reserved.

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1991Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation 1982Innovation characteristics and innovation adoption-implementation: A meta-analysis of findings 1995Electronic Data Interchange and Small Organizations: Adoption and Impact of Technology 1976Adaptors and innovators: A description and measure.1999An Integrated Model of Information Systems Adoption in Small Businesses 2000Exploring the factors associated with Web site success in the context of electronic commerce 1987Unifying the fragmented models of information systems implementation 2001A perception-based model for EDI adoption in small businesses using a technology–organization–environment framework

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