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Understanding Street‐Level Bureaucrats' Decision Making: Determining Eligibility in the Social Security Disability Program

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References

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2007STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY878 cited

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2004

Governing by Network: The New Shape of the Public Sector

801 cited

Cited by

2013Street-level policy entrepreneurship149 cited
2020Just or Unjust? How Ideological Beliefs Shape Street‐Level Bureaucrats’ Perceptions of Administrative Burden144 cited
2022More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts134 cited
2021Automation and discretion: explaining the effect of automation on how street-level bureaucrats enforce133 cited
2021How-to Bureaucracy: A Concept of Citizens’ Administrative Literacy129 cited
2022Street-Level bureaucracy in public administration: A systematic literature review127 cited
2016How Culture Affects Street-Level Bureaucrats’ Bending the Rules in the Context of Informal Payments for Health Care: The Israeli Case127 cited
2016Street-Level Bureaucrats as Individual Policymakers: The Relationship between Attitudes and Coping Behavior toward Vulnerable Children and Youth114 cited
2020Is Representation Enough? Racial Disparities in Levels of Force and Arrests by Police110 cited
2019How street‐level bureaucrats become policy entrepreneurs: The case of urban renewal109 cited
2018Meeting (or not) at the street level? A literature review on street‐level research in public management, social policy and social work102 cited
2014IS OUTPUT PERFORMANCE ALL ABOUT THE RESOURCES? A FUZZY‐SET QUALITATIVE COMPARATIVE ANALYSIS OF STREET‐LEVEL BUREAUCRATS IN SWITZERLAND100 cited
2020Playing defence: the impact of trust on the coping mechanisms of street-level bureaucrats97 cited
2018From Poker Games to Kitchen Tables: How Social Dynamics Affect Frontline Decision Making95 cited
2021Policy Entrepreneurship at the Street Level93 cited
2020How Do Citizens Assess Street‐Level Bureaucrats’ Warmth and Competence? A Typology and Test92 cited