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The service‐enabled customer experience: a jump‐start to competitive advantage
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  • 2015Online social networks as an enabler of innovation in organizations156 cited
  • 2015Rethinking E-Commerce Service Quality: Does Website Quality Still Suffice?22 cited
  • 2017Call centers: is there an upside to the dissatisfied customer experience?17 cited
  • 2022Where is customer experience (CX) research heading? A personal commentary16 cited
  • 2021The Effect of Consumer Experience on Food Delivery Apps7 cited

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