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Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness
16 references·16 citing·33 second hopsampled
Contractual Governance, Relational Governance, and the Performance of Interfirm Service Exchanges: The Influence of Boundary-Spanner Closeness (2005)Contractual Governance, Relational Govern…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)The Relational View: Cooperat…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Economic Institutions of Capitalism (1987)The Economic Institutions of …Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups. (1985)Application of confirmatory f…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Markets and Hierarchies (1975)Markets and HierarchiesExamining the antecedents and consequences of green product innovation (2020)Examining the antecedents and…University–industry collaboration: using meta-rules to overcome barriers to knowledge transfer (2018)University–industry collabora…The dark side of technology: examining the impact of technology overload on salespeople (2018)The dark side of technology: …Relational norms and collaborative activities: Roles in reducing opportunism in marketing channels (2015)Relational norms and collabor…Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model (2015)Inter-personal and inter-orga…The effectiveness of contractual and relational governances in construction projects in China (2014)The effectiveness of contract…Friends and Profits Don’t Mix: The Performance Implications of Repeated Partnerships (2014)Friends and Profits Don’t Mix…Dependence and interdependence in marketing relationships: meta-analytic insights (2014)Dependence and interdependenc…The interplay of governance mechanisms in complex procurement projects (2012)The interplay of governance m…Orchestrating R&D networks: Absorptive capacity, network stability, and innovation appropriability (2012)Orchestrating R&D networks: A…Intermediaries for open innovation: A competence-based comparison of knowledge transfer offices practices (2012)Intermediaries for open innov…The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence (2009)The effects of supplier capab…The dynamics of contractual and relational governance: Evidence from long-term public–private procurement arrangements (2008)The dynamics of contractual a…How to govern business services exchanges: Contractual and relational issues (2007)How to govern business servic…Antecedents and consequences of opportunism in buyer–supplier relations: Research synthesis and new frontiers (2007)Antecedents and consequences …Service climate and organizational commitment: The importance of customer linkages (2006)Service climate and organizat…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Coefficient Alpha and the Internal Structure of Tests (1951)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Value creation in E‐business (2001)Firm resources and sustained competitive advantage (2004)Social Capital, Networks, and Knowledge Transfer (2005)The Uppsala internationalization process model revisited: From liability of foreignness to liability of outsidership (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)A Survey of Corporate Governance (1997)Dynamic capabilities and strategic management (1997)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1987The Economic Institutions of Capitalism14,787 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1998The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage9,956 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1975Markets and Hierarchies6,842 cited
  • 1991Assessing Construct Validity in Organizational Research6,615 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges

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4,193 cited
  • 1985Application of confirmatory factor analysis to the study of self-concept: First- and higher order factor models and their invariance across groups.3,416 cited
  • Cited by

    • 2008The dynamics of contractual and relational governance: Evidence from long-term public–private procurement arrangements352 cited
    • 2014The effectiveness of contractual and relational governances in construction projects in China245 cited
    • 2006Service climate and organizational commitment: The importance of customer linkages206 cited
    • 2007Antecedents and consequences of opportunism in buyer–supplier relations: Research synthesis and new frontiers199 cited
    • 2014Dependence and interdependence in marketing relationships: meta-analytic insights151 cited
    • 2012Intermediaries for open innovation: A competence-based comparison of knowledge transfer offices practices151 cited
    • 2009The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence127 cited
    • 2015Inter-personal and inter-organizational trust in business relationships: An attitude–behavior–outcome model127 cited
    • 2018University–industry collaboration: using meta-rules to overcome barriers to knowledge transfer117 cited
    • 2015Relational norms and collaborative activities: Roles in reducing opportunism in marketing channels116 cited
    • 2012Orchestrating R&D networks: Absorptive capacity, network stability, and innovation appropriability110 cited
    • 2018The dark side of technology: examining the impact of technology overload on salespeople109 cited
    • 2014Friends and Profits Don’t Mix: The Performance Implications of Repeated Partnerships106 cited
    • 2007How to govern business services exchanges: Contractual and relational issues104 cited
    • 2020Examining the antecedents and consequences of green product innovation104 cited
    • 2012The interplay of governance mechanisms in complex procurement projects98 cited