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CRM Systems with Social Networking Capabilities: The Value of Incorporating a CRM 2.0 System in Sales/Marketing Education
16 references·1 citing·50 second hop
CRM Systems with Social Networking Capabilities: The Value of Incorporating a CRM 2.0 System in Sales/Marketing Education (2013)CRM Systems with Social Networking Capabi…Networks in the Global Village (2018)Networks in the Global VillageNet-Surfers Don’t Ride Alone: Virtual Communities as Communities (2018)Net-Surfers Don’t Ride Alone:…Intergroup Conflict And Cooperation: The Robbers Cave Experiment (2013)Intergroup Conflict And Coope…Social Media Use in the United States: Implications for Health Communication (2009)Social Media Use in the Unite…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Intentional social action in virtual communities (2002)Intentional social action in …Conceptions and explanations of trust. (2001)Conceptions and explanations …The Social Life of Information (2000)The Social Life of InformationMeasuring Social Capital in Five Communities (2000)Measuring Social Capital in F…Theory and External Validity (1999)Theory and External ValiditySelf-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity (1999)Self-categorisation, commitme…Social Identity Theory and the Organization (1989)Social Identity Theory and th…In-group bias in the minimal intergroup situation: A cognitive-motivational analysis. (1979)In-group bias in the minimal …Differentiation between social groups: Studies in the social psychology of intergroup relations. (1978)Differentiation between socia…Human Characteristics and School Learning (1977)Human Characteristics and Sch…Familiarity and categorization in intergroup behavior (1974)Familiarity and categorizatio…Building A Competitive Edge: Empowering Marketing Graduates With CRM Technology Training (2025)Building A Competitive Edge: …Social Behavior: Its Elementary Forms (1963)The Strength of Weak Ties (1973)The System of Professions: An Essay on the Division of Expert Labor. 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References

  • 1989Social Identity Theory and the Organization7,973 cited
  • 1978Differentiation between social groups: Studies in the social psychology of intergroup relations.5,009 cited
  • 1979In-group bias in the minimal intergroup situation: A cognitive-motivational analysis.3,398 cited
  • 2000The Social Life of Information2,707 cited
  • 2013Intergroup Conflict And Cooperation: The Robbers Cave Experiment2,350 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2002Intentional social action in virtual communities1,490 cited
  • 1999Self-categorisation, commitment to the group and group self-esteem as related but distinct aspects of social identity1,457 cited
  • 2018Net-Surfers Don’t Ride Alone: Virtual Communities as Communities1,221 cited
  • 2000Measuring Social Capital in Five Communities1,214 cited
  • 2009Social Media Use in the United States: Implications for Health Communication1,083 cited
  • 1977Human Characteristics and School Learning849 cited
  • 2018Networks in the Global Village550 cited
  • 2001Conceptions and explanations of trust.319 cited
  • 1974Familiarity and categorization in intergroup behavior284 cited

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  • 1999Theory and External Validity271 cited
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    • 2025Building A Competitive Edge: Empowering Marketing Graduates With CRM Technology Training5 cited