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Service Management: Driving the Future of IT
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Service Management: Driving the Future of IT (2007)Service Management: Driving the Future of…Review of Proposals for the Construction and Management of the Catalog of Information Technology Services (2018)Review of Proposals for the C…An overview of IT service management (2009)Implementing it Service Management: A Case Study Focussing on Critical Success Factors (2009)Implementing IT Service Management: A systematic literature review (2013)
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  • 2018Review of Proposals for the Construction and Management of the Catalog of Information Technology Services9 cited

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