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The SAGE Dictionary of Qualitative Management Research
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  • 2016Impact of Customer Relationship Management on Customer Satisfaction: The Case of a Budget Hotel Chain176 cited
  • 2015Qualitative research practices and family business scholarship: A review and future research agenda171 cited
  • 2018Qualitative Data Analysis: Exploring Themes, Metaphors and Stories108 cited
  • 2010Big four accounting firms’ annual reviews: A photo analysis of gender and race portrayals101 cited
  • 2019Toward a theory of meta-paradoxical leadership85 cited
  • 2020Responding to imposed job redesign: The evolving dynamics of work and identity in restructuring professional identity74 cited
  • 2015Corporate Social Responsibility and Multi-Stakeholder Governance: Pluralism, Feminist Perspectives and Women’s NGOs71 cited
  • 2014Just doing gender? Transvestism and the power of underdoing gender in everyday life and work70 cited
  • 2015A critical review of scoring options for clinical measurement tools70 cited
  • 2011Rigour, Relevance and Reward: Introducing the Knowledge Translation Value‐chain61 cited
  • 2012‘It made me feel powerful’: women’s gendered embodiment and physical empowerment in the martial arts59 cited
  • 2016Rethinking supply chain strategy as a conceptual system58 cited
  • 2018Impacts of ISO 9000 on Greek SMEs business performance58 cited

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  • 2009Knowledge and quality management: An R&D perspective57 cited
  • 2018Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry43 cited
  • 2009Entrepreneurial learning through action: a case study of the Six-Squared program40 cited