this work references cited by second hop· second hop is a sample of the most-cited connectionsReferences
- 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
- 1989Structural Equations with Latent Variables17,500 cited
- 1991Structural Equations with Latent Variables.17,443 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
- 1991Emotion And Adaptation12,682 cited
- 1996The Behavioral Consequences of Service Quality11,994 cited
- 1979Review of Psychometric theory (2nd ed.).11,425 cited
- 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
- 1999Whence Consumer Loyalty?7,319 cited
- 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
- 1991Assessing Construct Validity in Organizational Research6,615 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
- 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
- 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work