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Structural Equation Model of Customer Satisfaction for the New York City Subway System
6 references·16 citing·44 second hop
Structural Equation Model of Customer Satisfaction for the New York City Subway System (2000)Structural Equation Model of Customer Sat…A model of activity participation and travel interactions between household heads (1997)A model of activity participa…The dynamics of household travel time expenditures and car ownership decisions (1990)The dynamics of household tra…Correlation and Causation (1981)Correlation and CausationAdvances in Factor Analysis and Structural Equation Models. (1980)Advances in Factor Analysis a…On the Theory of Correlation (1897)On the Theory of CorrelationRegression Towards Mediocrity in Hereditary Stature. (1886)Regression Towards Mediocrity…Factors influencing passenger loyalty towards public transport services: Does public transport providers’ commitment to environmental sustainability matter? (2020)Factors influencing passenger…Customer satisfaction in urban rail: a study on transferability of structural equation models (2020)Customer satisfaction in urba…Travel satisfaction inequality and the role of the urban metro system (2019)Travel satisfaction inequalit…Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers (2019)Effects of perceived safety, …Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur (2018)Case study of the behavioural…Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables (2017)Structural equation modeling …Formative and reflective measurement models for analysing transit service quality (2017)Formative and reflective meas…The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK (2016)The pursuit of satisfaction: …Perceived service quality of paratransit in developing countries: A structural equation approach (2016)Perceived service quality of …In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data (2016)In Pursuit of the Happy Trans…Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling (2016)Customer satisfaction with bu…Bus service quality prediction and attribute ranking: a neural network approach (2016)Bus service quality predictio…Metro commuters’ satisfaction in multi-type access and egress transferring groups (2014)Metro commuters’ satisfaction…Improving transportation service quality based on information fusion (2014)Improving transportation serv…An ordinal logistic regression model for analysing airport passenger satisfaction (2009)An ordinal logistic regressio…Transit Quality as an Integrated Traffic Management Strategy: Measuring Perceived Service (2001)Transit Quality as an Integra…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. 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(1980)Limited-dependent and qualitative variables in econometrics (1983)A General Structural Equation Model with Dichotomous, Ordered Categorical, and Continuous Latent Variable Indicators (1984)Alternative Modeling Approaches Used for Examining Automobile Ownership: A Comprehensive Review (2014)Modeling the behavioral determinants of travel behavior: An application of latent transition analysis (2014)Seventy Minutes Plus or Minus 10 — A Review of Travel Time Budget Studies (2014)Asymptotically distribution‐free methods for the analysis of covariance structures (1984)A simultaneous model of household activity participation and trip chain generation (2000)Trip chaining as a barrier to the propensity to use public transport (2000)The Activity-Based Approach (2007)Fuzzy sets (1965)Alternative Ways of Assessing Model Fit (1992)Fuzzy sets (1996)Bayesian networks and structural equation modelling to develop service quality models: Metro of Seville case study (2018)Received vs. given: Willingness to pay for sponge city program from a perceived value perspective (2020)Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic (2022)Structural equation modeling in practice: A review and recommended two-step approach. 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this work references cited by second hop

References

  • 1981Correlation and Causation2,028 cited
  • 1886Regression Towards Mediocrity in Hereditary Stature.1,459 cited
  • 1980Advances in Factor Analysis and Structural Equation Models.785 cited
  • 1997A model of activity participation and travel interactions between household heads258 cited
  • 1897On the Theory of Correlation194 cited
  • 1990The dynamics of household travel time expenditures and car ownership decisions122 cited

Cited by

  • 2019Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers118 cited
  • 2009An ordinal logistic regression model for analysing airport passenger satisfaction103 cited
  • 2018Case study of the behavioural intentions of public transportation passengers in Kuala Lumpur91 cited
  • 2016Perceived service quality of paratransit in developing countries: A structural equation approach86 cited
  • 2014Metro commuters’ satisfaction in multi-type access and egress transferring groups86 cited
  • 2020Factors influencing passenger loyalty towards public transport services: Does public transport providers’ commitment to environmental sustainability matter?76 cited
  • 2019Travel satisfaction inequality and the role of the urban metro system70 cited
  • 2014Improving transportation service quality based on information fusion

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63 cited
  • 2020Customer satisfaction in urban rail: a study on transferability of structural equation models62 cited
  • 2016The pursuit of satisfaction: Variation in satisfaction with bus transit service among riders with encumbrances and riders with disabilities using a large-scale survey from London, UK56 cited
  • 2016Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling52 cited
  • 2016In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data50 cited
  • 2017Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables49 cited
  • 2001Transit Quality as an Integrated Traffic Management Strategy: Measuring Perceived Service42 cited
  • 2016Bus service quality prediction and attribute ranking: a neural network approach42 cited
  • 2017Formative and reflective measurement models for analysing transit service quality41 cited