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ArticleMeasuring performance of airport passenger terminals

Andrew C. Lemer1992

Article1992

Measuring performance of airport passenger terminals

Andrew C. Lemer

54 citations·0/0 files stored·Transportation Research Part A Policy and Practice

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Aviation Industry Analysis and Trends Transportation Planning and Optimization Air Traffic Management and Optimization

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2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method 2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas 2016Performance measurement in airport settings: a systematic literature review 2020Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction 2016Quality assessment of airport performance from the passengers' perspective 2005Measuring service quality at King Fahd International Airport 2016A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan 2013Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis

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Year1992

Typearticle

Published1992-01-01

VenueTransportation Research Part A Policy and Practice

ISSN-L0965-8564

Languageen

Citations54

Files0 public / 0

ShelfAviation Industry Analysis and Trends

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doi10.1016/0965-8564(92)90043-7

openalex_workW2015707841

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