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Measuring performance of airport passenger terminals
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Measuring performance of airport passenger terminals (1992)Measuring performance of airport passenge…Multicriteria satisfaction analysis to analyse passenger perceptions of air travel service quality in Croatia (2024)Multicriteria satisfaction an…Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction (2020)Does the nature of airport te…Quality assessment of airport performance from the passengers' perspective (2016)Quality assessment of airport…Performance measurement in airport settings: a systematic literature review (2016)Performance measurement in ai…Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method (2016)Evaluating the service qualit…Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas (2016)Customer perception of servic…A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan (2016)A multidimensional QFD design…The impact of airline lease agreements on the financial performance of US hub airports (2014)The impact of airline lease a…Research on Optimization for Passenger Streamline of Hubs (2014)Research on Optimization for …Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis (2013)Effects of Airport Servicesca…Operating Characteristics and Performance of a Busway Transit Station (2007)Operating Characteristics and…Measuring service quality at King Fahd International Airport (2005)Measuring service quality at …The performance of public transport operations, land-use and urban transport planning in Hong Kong (1997)The performance of public tra…Compass airlines: 1 December 1990 to 20 December 1991 what went wrong?—part 1 (1993)Compass airlines: 1 December …A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Efficiency of Public versus Private Firms, the Case of Australia's Two Airlines (1971)Establishing a Measure of Airline Preference for Business and Nonbusiness Travelers (1984)Variables influencing performance of air terminal buildings (1991)Developing measures of airport productivity and performance: an application of data envelopment analysis (1997)Managing Airports: An International Perspective (2001)The Airport Business (2005)Transformational Leadership and Organizational Culture: A Case of MAHB (2015)Business Models for Circular Economy and Sustainable Development: the Case of Lease Transactions (2018)Airports and cities in the context of globalisation: A multidimensional symbiosis in Adolfo Suárez‐Madrid Barajas Airport (2019)A Service Quality Model and its Marketing Implications (1984)Refinement and reassessment of the SERVQUAL scale. 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The case of Seville Airport (Spain) (2023)Multiple Attribute Decision Making: Methods and Applications (1981)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Decision making with the analytic hierarchy process (2008)Evaluating airline service quality using a combined fuzzy decision-making approach (2017)Hybrid hierarchical fuzzy group decision-making based on information axioms and BWM: Prototype design selection (2018)Multi-criteria decision analysis towards robust service quality measurement (2021)Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Components of airport experience and their roles in eliciting passengers' satisfaction and behavioural intentions (2020)Service quality in a mid-sized air terminal: A SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity (2020)Exploring multi-quality attributes of airports and the asymmetric effects on air traveller satisfaction: The case of Thai International Airports (2021)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View (2021)A review of air transport service quality studies: current status and future research agenda (2023)The importance of information quality according to the type of employee in the airline industry: Robot versus human (2023)
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  • 2016Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method99 cited
  • 2016Customer perception of service quality: The role of Information and Communication Technologies (ICTs) at airport functional areas79 cited
  • 2016Performance measurement in airport settings: a systematic literature review51 cited
  • 2020Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction48 cited
  • 2016Quality assessment of airport performance from the passengers' perspective33 cited
  • 2005Measuring service quality at King Fahd International Airport28 cited
  • 2016A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan26 cited
  • 2013Effects of Airport Servicescape on Passengers’ Satisfaction: A Hierarchical Approach and Importance-Performance Analysis22 cited
  • 2014The impact of airline lease agreements on the financial performance of US hub airports20 cited
  • 1993Compass airlines: 1 December 1990 to 20 December 1991 what went wrong?—part 114 cited
  • 2007Operating Characteristics and Performance of a Busway Transit Station13 cited
  • 1997The performance of public transport operations, land-use and urban transport planning in Hong Kong9 cited
  • 2024Multicriteria satisfaction analysis to analyse passenger perceptions of air travel service quality in Croatia

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8 cited
  • 2014Research on Optimization for Passenger Streamline of Hubs7 cited