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Applying Multiple Perspectives to the BPO decision: A Case Study of Call Centres in Australia
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Applying Multiple Perspectives to the BPO decision: A Case Study of Call Centres in Australia (2006)Applying Multiple Perspectives to the BPO…Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations (2016)Rigor in Information Systems …The resilient enterprise: overcoming vulnerability for competitive advantage (2006)The resilient enterprise: ove…Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Review: Information Technolog…Information systems outsourcing (2004)Information systems outsourci…Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations1 (2003)Rigor in Information Systems …Testing alternative theories of the firm: transaction cost, knowledge-based, and measurement explanations for make-or-buy decisions in information services (1998)Testing alternative theories …Information Technology and Sustained Competitive Advantage: A Resource-Based Analysis (1995)Information Technology and Su…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…The Impact of Information Technology on the Organization of Economic Activity: The “Move to the Middle” Hypothesis (1993)The Impact of Information Tec…Institutions, Institutional Change and Economic Performance (1991)Institutions, Institutional C…Institutions, Institutional Change and Economic Performance (1990)Institutions, Institutional C…Building Theories from Case Study Research (1989)Building Theories from Case S…The Case Research Strategy in Studies of Information Systems (1987)The Case Research Strategy in…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A resource‐based view of the firm (1984)A resource‐based view of the …Qualitative research and evaluation methods (1980)Qualitative research and eval…Uncovering the nature of the relationship between outsourcing motivations and the degree of outsourcing: An empirical study on Finnish small and medium-sized enterprises (2019)Uncovering the nature of the …Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions (2017)Review of the Empirical Busin…The Impact of Firm Learning on Value Creation in Strategic Outsourcing Relationships (2015)The Impact of Firm Learning o…The perceived benefits of business process outsourcing (2010)The perceived benefits of bus…Characteristics of a successful shared services centre in the Australian public sector (2010)Characteristics of a successf…Strategy and Structure: Chapters in the History of the American Industrial Enterprise (1962)Organization and environment (1967)Studying Information Technology in Organizations: Research Approaches and Assumptions (1991)Interpretive case studies in IS research: nature and method (1995)A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 (1999)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Supply chain collaboration: Impact on collaborative advantage and firm performance (2010)A Guide to Conducting a Systematic Literature Review of Information Systems Research (2011)Synthesizing information systems knowledge: A typology of literature reviews (2014)An Evolutionary Theory of Economic Change. (1983)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)How Many Interviews Are Enough? (2005)Three Approaches to Qualitative Content Analysis (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Using thematic analysis in psychology (2006)The qualitative content analysis process (2008)Corruption and Growth (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Value creation in E‐business (2001)Knowing in Practice: Enacting a Collective Capability in Distributed Organizing (2002)Seeking Qualitative Rigor in Inductive Research (2012)Not So Different After All: A Cross-Discipline View Of Trust (1998)
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1,034 cited
  • 2003Rigor in Information Systems Positivist Case Research: Current Practices, Trends, and Recommendations1976 cited
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    • 2017Review of the Empirical Business Services Sourcing Literature: An Update and Future Directions46 cited
    • 2015The Impact of Firm Learning on Value Creation in Strategic Outsourcing Relationships29 cited
    • 2010The perceived benefits of business process outsourcing28 cited
    • 2010Characteristics of a successful shared services centre in the Australian public sector27 cited
    • 2019Uncovering the nature of the relationship between outsourcing motivations and the degree of outsourcing: An empirical study on Finnish small and medium-sized enterprises26 cited