References

• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
• 1998The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions1,299 cited
• 1994Marketing Universals: Consumers' Use of Brand Name, Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality1,083 cited
• 2000The Effects of Extrinsic Product Cues on Consumers' Perceptions of Quality, Sacrifice, and Value803 cited
• 1993The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions623 cited
• 2001Measuring Customer-Perceived Value in Business Markets579 cited
• 2000Antecedents to satisfaction with service recovery484 cited
• 1995The effects of customer service on consumer complaining behavior437 cited
• 1996When Consumers Complain: A Path Analysis of the Key Antecedents of Consumer Complaint Response Estimates434 cited
• 1996CUSTOMER PERCEPTIONS OF CORPORATE RESPONSES TO PRODUCT COMPLAINTS: THE ROLE OF EXPLANATIONS.356 cited
• 1979Effects of "voice" and peer opinions on responses to inequity.332 cited