Hospitality Management: A Human Resources Approach

Laurie J. Mullins

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Hospitality and Tourism Education Employee Performance and Management Management Theory and Practice

Abstract

The nature of the hotel industry working with people organizational design and structure the nature of managerial work the manager-subordinate relationship the personnel function the execution of work motivating the workforce group behaviour and performance communication in organizations, Tom McEwan managerial leadership improving organizational performance.

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2003Does organizational climate add to service quality in hotels?1999The impact of demographic factors on Hong Kong hotel employees’ choice of job‐related motivators 1998HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore 2009Intrinsic and extrinsic factors impacting casino hotel chefs' job satisfaction 2007Investigating the Influence of Organizational Justice on Hotel Employees' Organizational Citizenship Behavior Intentions and Turnover Intentions 2004Selecting hotel staff: why best practice does not always work 1998Customer Satisfaction Measurement Practice in United Kingdom Hotels 2013Effect of Training and Development on Employee Turnover in Selected Medium Sized Hotels in Kisumu City, Kenya

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