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Shared ethnicity effects on service encounters: A study across three U.S. subcultures
16 references·8 citing·35 second hop
Shared ethnicity effects on service encounters: A study across three U.S. subcultures (2011)Shared ethnicity effects on service encou…Culture and Social Behavior (2015)Culture and Social BehaviorSelf‐Construal, Reference Groups, and Brand Meaning (2005)Self‐Construal, Reference Gro…Self and Social Identity (2002)Self and Social IdentityIntergroup Bias (2002)Intergroup BiasAn Integrative Theory of Intergroup Conflict (2000)An Integrative Theory of Inte…Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers’ Consumption Stories (1997)Interpreting Consumers: A Her…Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members (1995)Understanding the Bond of Ide…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships. (1988)Individualism and collectivis…Simpatía as a cultural script of Hispanics. (1984)Simpatía as a cultural script…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Social Psychology of Intergroup Relations (1982)Social Psychology of Intergro…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…The Social psychology of intergroup relations (1979)The Social psychology of inte…Importance-Performance Analysis (1977)Importance-Performance Analys…Societal structures of the mind (1975)Societal structures of the mi…“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? (2024)“Look me in the eye, customer…Ethnic identity‐based motivation: A model emergent from US Hispanic consumers (2022)Ethnic identity‐based motivat…Buying gifts for multiple recipients: How culture affects whose desires are prioritized (2021)Buying gifts for multiple rec…Intercultural service encounters: a systematic review and a conceptual framework on trust development (2020)Intercultural service encount…I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality (2020)I need the hook-up: the impac…Do organizations' diversity signals threaten members of the majority group? The case of employee professional networks (2018)Do organizations' diversity s…Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery (2016)Speak my language or look lik…Exploring ethnic consumer response to crossover brand extensions (2013)Exploring ethnic consumer res…Possessions and the Extended Self (1988)Signaling Status with Luxury Goods: The Role of Brand Prominence (2010)Brand Love (2011)Customer Engagement (2011)A circumplex model of affect. (1980)Motivation and Personality (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Subjective well-being: Three decades of progress. (1999)Modern factor analysis (1960)Self-monitoring of expressive behavior. (1974)Translation and content analysis of oral and written materials (1980)A Collective Self-Esteem Scale: Self-Evaluation of One's Social Identity (1992)Who is this "We"? Levels of collective identity and self representations. (1996)Converging measurement of horizontal and vertical individualism and collectivism. (1998)Nature of Prejudice (1954)Availability: A heuristic for judging frequency and probability (1973)The role of stereotyping in system‐justification and the production of false consciousness (1994)On the meaning of work: A theoretical integration and review (2010)The Social Self: On Being the Same and Different at the Same Time (1991)INTERGROUP CONTACT THEORY (1998)Measuring individual differences in implicit cognition: The implicit association test. (1998)Prosocial Behavior: Multilevel Perspectives (2004)An integrative theory of intergroup contact (2005)Pervasiveness and correlates of implicit attitudes and stereotypes (2007)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)Social Identity Theory and the Organization (1989)Social stigma and self-esteem: The self-protective properties of stigma. (1989)Ethnic identity in adolescents and adults: Review of research. (1990)Economics and Identity* (2000)On the dimensionality of organizational justice: A construct validation of a measure. (2001)
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References

  • 1991Culture and the Self: Implications for Cognition, Emotion, and Motivation21,977 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 2000An Integrative Theory of Intergroup Conflict12,493 cited
  • 1979The Social psychology of intergroup relations11,504 cited
  • 1982Social Psychology of Intergroup Relations7,948 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1988Individualism and collectivism: Cross-cultural perspectives on self-ingroup relationships.2,975 cited
  • 2005Self‐Construal, Reference Groups, and Brand Meaning2,045 cited
  • 2002Intergroup Bias2,030 cited
  • 2015Culture and Social Behavior2,005 cited
  • 2002Self and Social Identity1,842 cited
  • 1995Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members1,258 cited
  • 1997Interpreting Consumers: A Hermeneutical Framework for Deriving Marketing Insights from the Texts of Consumers’ Consumption Stories1,142 cited
  • 1975Societal structures of the mind1,006 cited

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1984
Simpatía as a cultural script of Hispanics.
700 cited

Cited by

  • 2016Speak my language or look like me? – Language and ethnicity in bilingual customer service recovery38 cited
  • 2020Intercultural service encounters: a systematic review and a conceptual framework on trust development38 cited
  • 2018Do organizations' diversity signals threaten members of the majority group? The case of employee professional networks23 cited
  • 2013Exploring ethnic consumer response to crossover brand extensions22 cited
  • 2024“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?20 cited
  • 2020I need the hook-up: the impact of shared race and ethnic identity on the expectations of service quality19 cited
  • 2021Buying gifts for multiple recipients: How culture affects whose desires are prioritized17 cited
  • 2022Ethnic identity‐based motivation: A model emergent from US Hispanic consumers12 cited