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Quality Management in Education
5 references·8 citing·39 second hop
Quality Management in Education (1993)Quality Management in EducationHigher education : a new framework (1991)Higher education : a new fram…Total Quality Management (1990)Total Quality ManagementCompetitive advantage, creating and sustaining superior performance (1985)Competitive advantage, creati…Structure in Fives: Designing Effective Organizations. (1984)Structure in Fives: Designing…A model for diagnosing organizational behavior (1980)A model for diagnosing organi…TQM paradigm for higher education in the Philippines (2018)TQM paradigm for higher educa…The customer concept in university services: A classification (2007)The customer concept in unive…Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi (2007)Quality Management Practices …Developing the education system in the Sultanate of Oman through implementing total quality management- the Ministry of Education Central headquarters- a case study (2007)Developing the education syst…The influence of time on student perceptions of service quality (2003)The influence of time on stud…Student nurse satisfaction levels with their courses: Part I – effects of demographic variables (2002)Student nurse satisfaction le…Towards total quality management in academia (1996)Towards total quality managem…Customer compatibility management: an alternative perspective on student‐to‐student support in higher education (1996)Customer compatibility manage…A Theory of Cognitive Dissonance (1957)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A Home Away From Home? (2008)Student Satisfaction and Service Quality: Any Differences in Demographic Factors? (2009)A framework for measuring student and staff satisfaction with university campus facilities (2015)A Theory of Cognitive Dissonance (2017)Out of the Crisis (1982)Stockholders and Stakeholders: A New Perspective on Corporate Governance (1983)The influence of service quality and corporate image on customer satisfaction among university students in Kenya (2013)Service Quality in Kenyan Universities: Dimensionality and Contextual Analysis (2014)4 Research Methods: Quantitative and Qualitative Approaches (2023)Exploring the Impact of Innovation practices, Technologies on the Operational Efficiency of Commercial Banks in Nigeria (2024)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Review of Psychometric theory (2nd ed.). (1979)Production & Operations Management: A Life Cycle Approach (1973)Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Critical Events in Education (1993)Interactions between Service Customers : Managing On-Site, Customer-to-Customer, Interactions for Service Advantage (2005)Service quality, customer satisfaction in technology-based universities (2011)Perceived service quality and student satisfaction: a case study at Khoja Akhmet Yassawi University, Kazakhstan (2024)Essentials of Organizational Behavior (1984)Total quality management as competitive advantage: A review and empirical study (1995)Higher Education in Turmoil (2008)Understanding Radical Organizational Change: Bringing Together the Old and the New Institutionalism (1996)Identity Regulation as Organizational Control: Producing the Appropriate Individual (2002)Building Better Causal Theories: A Fuzzy Set Approach to Typologies in Organization Research (2011)Further evidence on some new measures of job control, cognitive demand and production responsibility (1995)Hoshin kanri and critical success factors in quality management and lean production (2014)An Overview of Data Quality Frameworks (2019)Development of a Technical Innovation Audit (1996)A Typology for Aligning Organizational Ambidexterity's Conceptualizations, Antecedents, and Outcomes (2009)Dynamic capabilities as (workable) management systems theory (2018)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)Value creation in E‐business (2001)Authentic leadership development: Getting to the root of positive forms of leadership (2005)Becoming a Mature Student: Gendered narratives of the self (1999)Bridging the Gap Between Industry and Higher Education: Training Academics to Promote Student Teamwork (2000)The educational impact of team‐skills training: Preparing students to work in groups (2006)
this work references cited by second hop

References

  • 1985Competitive advantage, creating and sustaining superior performance10,284 cited
  • 1984Structure in Fives: Designing Effective Organizations.2,725 cited
  • 1980A model for diagnosing organizational behavior633 cited
  • 1991Higher education : a new framework165 cited
  • 1990Total Quality Management120 cited

Cited by

  • 2003The influence of time on student perceptions of service quality64 cited
  • 2002Student nurse satisfaction levels with their courses: Part I – effects of demographic variables56 cited
  • 2007Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi35 cited
  • 2018TQM paradigm for higher education in the Philippines33 cited
  • 1996Customer compatibility management: an alternative perspective on student‐to‐student support in higher education33 cited
  • 1996Towards total quality management in academia24 cited
  • 2007Developing the education system in the Sultanate of Oman through implementing total quality management- the Ministry of Education Central headquarters- a case study20 cited
  • 2007The customer concept in university services: A classification17 cited

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