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A measurement model for service capability from the customer perspective · Study

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ArticleA measurement model for service capability from the customer perspective

Kun-Tzu Yu2012

Article2012

A measurement model for service capability from the customer perspective

11 citations·0/0 files stored·Service Business

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Advanced Statistical Process Monitoring Customer Service Quality and Loyalty Management Systems and Quality Improvement

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1998Principles and Practice of Structural Equation Modeling 1985A Conceptual Model of Service Quality and Its Implications for Future Research 2017The Motivation to Work 1994Putting the Service-Profit Chain to Work 1984Attractive Quality and Must-Be Quality 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research 1993The Nature and Determinants of Customer Expectations of Service

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Year2012

Typearticle

Published2012-12-19

VenueService Business

ISSN-L1862-8508

Languageen

Citations11

Files0 public / 0

ShelfAdvanced Statistical Process Monitoring

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doi10.1007/s11628-012-0180-8

openalex_workW2016539637

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