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Public relations vs. legal strategies in organizational crisis decisions
1 references·16 citing·51 second hop
Public relations vs. legal strategies in organizational crisis decisions (1995)Public relations vs. legal strategies in …The practice of public relations (1992)The practice of public relati…Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies (2017)Application of two under-rese…Debunking the myth of denial’s effectiveness in crisis communication: context matters (2016)Debunking the myth of denial’…Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice (2015)Crisis communication in conte…Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions (2015)Company Post-Crisis Communica…Things can get worse (2013)Things can get worseStonewalling as an Image-Defense Strategy: A Critical Examination of BP's Response to the Deepwater Horizon Explosion (2013)Stonewalling as an Image-Defe…The Delivery of Bad News in Organizations (2012)The Delivery of Bad News in O…Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years (2010)Crisis Communication Research…Player transgressions and the management of the sport sponsor relationship (2008)Player transgressions and the…Determinants of consistent, timely, and active responses in corporate crises (2008)Determinants of consistent, t…Hazard and Outrage: Developing a Psychometric Instrument in the Aftermath of Katrina (2007)Hazard and Outrage: Developin…Crisis communicative strategies in Taiwan: Category, continuum, and cultural implication (2005)Crisis communicative strategi…Companies Can Apologize: Corporate Apologies and Legal Liability (2003)Companies Can Apologize: Corp…Deep and surface threats: conceptual and practical implications for “crisis” vs. “problem” (2002)Deep and surface threats: con…Decision-Making Encroachment and Cooperative Relationships Between Public Relations and Legal Counselors in the Management of Organizational Crisis (1999)Decision-Making Encroachment …Integrating public relations and legal responses during a crisis: The case of Odwalla, Inc. (1998)Integrating public relations …Case Study Research: Design and Methods (1991)Image repair discourse and crisis communication (1997)Qualitative research and case study applications in education (1998)A community-based approach to sharing knowledge before, during, and after crisis events: A case study from Thailand (2015)Crisis Management: A Historical and Conceptual Approach for a Better Understanding of Today’s Crises (2018)Status of internal communication research in public relations: An analysis of published articles in nine scholarly journals from 1970 to 2019 (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Ongoing Crisis Communication: Planning, Managing, and Responding (1999)Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Discriminant validity of the customer-based corporate reputation scale: some causes for concern (2019)The effects of CSR communication in corporate crises: Examining the role of dispositional and situational CSR skepticism in context (2019)Social media crisis communication in racially charged crises: Exploring the effects of social media and image restoration strategies (2020)Choosing the Right Words (1995)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)President Bush's Image Repair Effort onMeet the Press: The Complexities of Defeasibility (2006)Multicultural Environments and Their Challenges to Crisis Communication (2013)The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda (2019)Accounts, excuses, and apologies: a theory of image restoration strategies (1995)Crisis Communication Strategies in the Media Coverage of Chemical Accidents (2009)The Christian Science Monitor (2011)New York University Law Review (2017)Service crisis recovery and firm performance: insights from information breach announcements (2017)Reputation: Realizing Value from the Corporate Image (1996)Understanding Reputational Crisis: Definition, Properties, and Consequences (2013)Analysing the dynamics of crisis leadership in higher education: A study of racial incidents at the University of Missouri (2018)Emergency management communication: The paradox of the positive in public communication for preparedness (2020)Cultures and Organizations: Software of the Mind. (1993)Handbook of Qualitative Research (1994)Qualitative Data Analysis (2008)The effect of familiarity on associated sponsor and event brand attitudes following negative celebrity endorser publicity (2013)A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda (2016)Sport fans’ responses on social media to professional athletes’ norm violations (2019)Judgment under Uncertainty: Heuristics and Biases (1974)Judgment under Uncertainty: Heuristics and Biases (1975)Social Learning Theory. (1978)The Impact of Corporate Environmental Violation on Shareholders' Wealth: a Perspective Taken from Media Coverage (2014)Controlling shareholder share pledging and stock price crash risk: Evidence from China (2021)Change management in sustainability transformation: A model for business organizations (2023)Content Analysis for the Social Sciences and Humanities. (1970)Case Study Research: Design and Methods (1984)Performance measurement system design (1995)Online crisis communication in a post-truth Chinese society: Evidence from interdisciplinary literature (2019)The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China (2019)Situational Crisis Communication Theory (SCCT) (2022)Helping Crisis Managers Protect Reputational Assets (2002)Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations. (2004)Effects of data breaches from user-generated content: A corporate reputation analysis (2019)Activating constructive employee behavioural responses in a crisis: Examining the effects of pre‐crisis reputation and crisis communication strategies on employee voice behaviours (2020)“Mistakes were made”: Organizations, apologia, and crises of social legitimacy (1995)Internal communication: Definition, parameters, and the future (2012)The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations (2017)
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References

  • 1992The practice of public relations324 cited

Cited by

  • 2010Crisis Communication Research in Public Relations Journals: Tracking Research Trends over Thirty Years106 cited
  • 2012The Delivery of Bad News in Organizations102 cited
  • 2003Companies Can Apologize: Corporate Apologies and Legal Liability101 cited
  • 2015Crisis communication in context: Cultural and political influences underpinning Chinese public relations practice85 cited
  • 2015Company Post-Crisis Communication Strategies and the Psychological Mechanism Underlying Consumer Reactions84 cited
  • 2005Crisis communicative strategies in Taiwan: Category, continuum, and cultural implication81 cited
  • 2016Debunking the myth of denial’s effectiveness in crisis communication: context matters74 cited
  • 2008Player transgressions and the management of the sport sponsor relationship71 cited
  • 2002Deep and surface threats: conceptual and practical implications for “crisis” vs. “problem”68 cited
  • 2007Hazard and Outrage: Developing a Psychometric Instrument in the Aftermath of Katrina64 cited
  • 1998Integrating public relations and legal responses during a crisis: The case of Odwalla, Inc.60 cited
  • 2013Things can get worse51 cited
  • 2017Application of two under-researched typologies in crisis communication: Ethics of justice vs. care and public relations vs. legal strategies

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44 cited
  • 2008Determinants of consistent, timely, and active responses in corporate crises43 cited
  • 2013Stonewalling as an Image-Defense Strategy: A Critical Examination of BP's Response to the Deepwater Horizon Explosion38 cited
  • 1999Decision-Making Encroachment and Cooperative Relationships Between Public Relations and Legal Counselors in the Management of Organizational Crisis37 cited