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Student perceptions of service quality in a multi‐campus higher education system in Spain

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
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1991A performance indicator of teaching quality in higher education: The Course Experience Questionnaire1,291 cited
1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
1995Managing service quality in higher education: the role of the student as primary consumer594 cited
2000Student perceptions of service quality in a UK university business and management faculty510 cited
2002Student Satisfaction: Towards an empirical deconstruction of the concept415 cited
1993On Q: Causing Quality in Higher Education274 cited
1996Measuring service quality in a tertiary institution223 cited
2003A Student-centred Conceptual Model of Service Quality in Higher Education163 cited
2002Service Quality Evaluation in the Higher Education Sector: An Empirical Investigation of Students' Perceptions

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123 cited

1981The Functions of Institutional Research.108 cited

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2020Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions66 cited
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