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Organizational and Supervisory Apology Effectiveness

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References

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2008Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication482 cited

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2022AI-mediated apology in a multilingual work context: Implications for perceived authenticity and willingness to forgive80 cited
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2017What Counts as an Apology? Exploring Stakeholder Perceptions in a Hypothetical Organizational Crisis33 cited
2017We're sorry but it's not our fault: Organizational apologies in ambiguous crisis situations32 cited
2017A balance theory approach to stakeholder network and apology strategy32 cited
2019Positive Deviance Case Selection as a Method for Organizational Communication: A Rationale, How-to, and Illustration31 cited
2020Fandom, forgiveness and future support: YouTube apologies as crisis communication26 cited
2019Emotion, Social Action, and Agency: A Case Study of an Intercultural, Technical Communication Intern11 cited
2015Communication Strategies to Generate Employee Job Satisfaction4 cited