This article examines research into the use of performance information by ministers, parliamentarians and citizens. These ‘end users’ are of crucial importance to the claim that performance information is not merely managerially useful, but also contributes to the quality of democratic debate and to the ability of citizens to make choices. A literature review indicates that research into use by these groups has been very patchy, and that much of what we do know suggests that evaluations and performance reports and audits are seldom highly valued by politicians or citizens. Possible reasons and remedies for this apparent state of affairs are discussed, and areas for further research are suggested.
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